FAQ

Shipping

How fast will my order ship?

We process and dispatch orders within 24-48 hours. Once dispatched, most orders arrive within 2-5 business days. You'll get a tracking link by email as soon as your order ships. Occasionally supplier or carrier issues can cause a delay; if that happens we'll email you. See our Shipping Policy for details.

Is shipping free?

Free standard shipping applies to qualifying orders, as shown in your cart. Otherwise shipping is calculated at checkout before you pay.

How do I track my order?

Once your order ships, you'll receive an email with a tracking link. Orders with several items may ship in separate packages, each with its own tracking number.

Returns, Exchanges & Damaged Items

What if my item arrives damaged or isn't what I ordered?

Email support@pawpawdoo.store within 48 hours of delivery with your order number, a short description, and photos and a short video of the item (and packaging if it was damaged in transit). Our team replies within 24-48 hours. If approved, we send a replacement or refund.

Can I exchange an item that isn't right for my pet?

Yes. Within 30 days of delivery you can request an exchange or store credit for unused items in their original condition and packaging. Email support@pawpawdoo.store first so we can send instructions. Return shipping for exchanges is the customer's responsibility. We don't offer cash refunds for change of mind. Full details are in our Refund Policy.

Can I cancel my order?

Yes, any time before it ships. Email support@pawpawdoo.store with your order number as soon as possible.

Payment & Checkout

Is checkout secure?

Yes. Checkout runs on Shopify's native, encrypted payment system. We never see or store your full card details.

Still need help?

Email us at support@pawpawdoo.store.