Shipping policy

Last updated: October 4, 2026

Shipping Policy

This policy explains how orders placed at pawpawdoo.store ("PawPawDoo," "we," "us") are processed and delivered.

1. Order processing: 24-48 hours

We prepare and dispatch orders within 24-48 hours (1-2 business days) of purchase. Business days are Monday to Friday, excluding U.S. holidays. Processing may take slightly longer during busy periods.

2. Delivery time

Once dispatched, most orders arrive within 2-5 business days, so most customers receive their order about 3-7 business days after purchase. These are estimates, not guarantees. Occasionally, supplier, carrier, or weather-related issues can cause a delay. If that happens we will email you with an update.

3. Where we ship

We ship to addresses in the United States. If an order is delivered outside the U.S., any customs fees, import duties, or taxes charged by the destination country or carrier are the customer's responsibility.

4. Orders with more than one item

Items in the same order may be prepared at different fulfillment locations and may arrive in separate packages on different days. Each shipment gets its own tracking number.

5. Shipping costs

Shipping costs are shown at checkout before you pay. Free standard shipping applies to qualifying orders, as shown in your cart.

6. Tracking

When your order ships, you will receive an email with a tracking link. Tracking may take 24-48 hours after dispatch to show carrier updates.

7. Delayed or lost packages

If we are unable to ship your order within the time stated above, we will notify you and give you the option to wait or cancel for a full refund. If your tracking shows no movement or your package has not arrived 10 business days after dispatch, email support@pawpawdoo.store with your order number and we will investigate with the carrier and make it right.

8. Address accuracy

Please check your shipping address at checkout. We can correct an address if you contact us before the order ships. We cannot be responsible for orders delivered to an incorrect address entered by the customer.

9. Updates to this policy

We may update this policy from time to time. The version in effect when you placed your order applies to that order.

10. Contact

Questions about shipping? Email support@pawpawdoo.store.